Paper Out, Process In: Tracing the Income Tax Centralised Processing Centre’s Journey

Remember the days of filing taxes before 2009? Endless paperwork, long queues, and waiting months for acknowledgement.

In our first DAKSH video podcast, we look at the game-changing arrival of the Centralised Processing Centre (CPC) – a ₹255 crore reform that completely transformed income-tax filing in India.

Our guests, Sanjai Verma, Neelesh Hundekari and Ameya Kunte, join Surya Prakash on this episode to discuss how income tax e-filing and the Central Processing Centre reforms were envisioned, implemented, and transformed the citizen experience.

The CPC faced challenges familiar to courts today: paper-heavy workflows, resistance to technology, and procurement hurdles. As e-Courts Phase 3 progresses, examining the “how” behind successful transformations like CPC is more important than ever.

Tune in to find out how bold reforms can reshape systems – and what courts can take away from CPC’s success.